Ebadges aim to dispatch UK orders within 24 working hours of cleared payment being received. Dependent on weight, smaller orders will be dispatched via 1st class post – machine orders and larger component orders over 1kg will be dispatched by our preferred courier, DPD.
Buy before 12:00 noon (Mon-Fri) for next working day delivery (this does not include bank holidays). For orders dispatched via courier, the aim is that they are delivered the following working day. Please note that whilst the vast majority of deliveries are indeed made the next day, this is not guaranteed. Customers should ensure they provide an up-to-date email address when submitting their online order allowing DPD to make contact quoting a consignment number and delivery details. Customers can track their order online here.
Ebadges aims to dispatch international orders within 24 working hours of cleared payment being received. Dependent on weight, smaller orders will be dispatched via Royal Mail Airmail post – machine orders and larger component orders over 1kg will be dispatched by our courier. Delivery for European orders dispatched by road via courier should be made within 3-6 working days from dispatch. All other international destinations should receive delivery between 4-8 working days from dispatch. Ebadges will advise the anticipated shipping time at the time of order.
Ebadges work with most major couriers for international orders and will choose the best suited for price, service and delivery timescale.
In the unlikely event that you need to return items/goods purchased from ebadges then please contact us in the first instance.
The main reason for returns – incompatible components (if using non-Enterprise Products machines). Ebadges endeavours to ask all its customers to confirm compatibility of components before purchasing from us. Ebadges ask that customers check this point prior to ordering and is happy to arrange samples to be sent out for testing prior to ordering.
Please ensure all goods are checked within 14 days of receiving delivery. Please provide a basic inspection of the goods ideally within few days of receiving the delivery to ensure:
- You are happy with the goods you have purchased
- There are no obvious breakages on delivery
- There are no obvious physical faults or damages with the goods
- You have received the correct goods you have ordered and there are no shortages
If there are any queries on delivery please contact us in writing immediately at firstname.lastname@example.org
When returning goods customers should include a copy of their invoice/delivery note. Please also download our return form and complete it, explaining your reason for returning.
Ebadges fully adheres to the distance selling regulations set out by UK Government.
Please be assured that our business relies on returning customers and so we are always working hard to ensure our customers are happy with all products supplied by ebadges.