Terms & Conditions

Privacy Policy - Updated May 2018 in line with GDPR

At eBadges/Enterprise Products, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@e-badges.net or by calling us on 01780740075.

Review of this Policy: We keep this Policy under regular review. This Policy was last updated in May 2018.

Validity: These Terms and Conditions govern Badges Limited trading as Enterprise Products (EP) including www.e-badges.net performance relating to the sale and supply of goods to the customer. EP reserves the right to amend these Terms and Conditions from time to time by updating this page and the customer is bound by any such modifications or revisions.

Contract with customer: The contract between EP and the customer comes into existence upon EPs acceptance of a customer's order i.e. when payment has been received. EP is entitled to withdraw from contracts in the case of obvious typographical or arithmetical inaccuracies appearing on EP website.

Pricing and availability: The prices of the goods are those specified on EP website. The price, as displayed, is inclusive of VAT (at the standard UK rate). There will be an additional charge for delivery. Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by email. Price and availability information is subject to change without notice.

Average contents in a bag: Our goods are packaged in accordance with the Weights and Measures (Packaged Goods) Regulations 2006. Therefore the quantities advertised are an average and the tolerable negative error is 3% for a bag of 250 components or 4% for a bag of 50 or 100 components. Click here for more information about average quantities. Should the contents of a bag fall outside this directive please notify us as soon as possible.

Delivery of Goods: EP will deliver the goods ordered to the delivery address supplied by the customer. Availability permitting, all orders paid for by credit card will be delivered within 7 to 14 days. Orders paid for by cheque require 3 days for clearance and are then dispatched in the same way. EP is entitled to deliver in part. Dispatch of goods constitutes fulfilment of contract. Dispatch will either be by post or courier.

EP Warranty: If the goods delivered are not what the customer ordered, or are of incorrect quantity, or are damaged or defective, EP will, if the customer returns them within a reasonable period, at the customer's option either give a full refund or, where possible, make good any shortage or non-delivery or replace any damaged or defective goods.

Change or cancel an order: If a customer would like to add products to their order, need to change details of delivery or remove items from an order or cancel it completely, please contact Enterprise Products on 01780 740075 between 9am and 5pm Monday to Friday, or email us at info@e-badges.net (to arrange returns only). Customers will need to quote their order number and date of order.

If an order has already been dispatched or delivered, then the customer will need to follow our Return of Goods Procedure (below) in the event of any unwanted products.

Return of Goods: We offer our customers a 100% money back guarantee. If for any reason the customer is unhappy with their purchase, they can return it to EP for an exchange or refund, providing EP is notified by email within 14 days of its original receipt by the customer. The customer then has a further 14 days to return the item.  Returned products must be received by EP in good condition and with all accompanying component parts, including any promotional products that may have been included in the purchase, before a refund will be given. A note explaining the reason for return should also be enclosed. This does not affect your statutory rights. The customer bears the cost of returning goods for refund or exchange, except in case of faulty, damaged or wrongly supplied goods.

Governing Law and Jurisdiction Contracts between EP and the customer will be governed by English Law and all disputes will be submitted to the non-exclusive jurisdiction of the English Courts.

Intellectual Property: All the information, data, text, graphics, links or computer code published, contained or available on this website (the "Material") is the copyright of EP. Unauthorised use of the Material including the production, storage, modification, distribution or republication without the prior written consent of EP or, where applicable, the respective copyright owner(s) is prohibited. The names and logos of EP and all related products and service names, design marks and slogans are the trade names, service marks or trade marks of EP and may not be used without the prior consent of EP.

Disclaimer: EP hereby, to the fullest extent permitted by law, disclaim all warranties and conditions with regard to the Material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose).

Invalidity of Terms and Conditions: If for any reason part of these Terms and Conditions is unenforceable; the validity of the remaining Terms and Conditions will not be affected.

Storage and Security: We make every effort to ensure that personal information is stored securely. However, no data transmission over the Internet can be guaranteed to be 100% secure. Consequently, any information customers send to us over the internet is sent at their own risk. Similarly, customers are responsible for keeping their login password private and secure. Customers should contact us immediately if they believe there has been any unauthorised use of their account or a login password has become known to someone else.

Payment Information: Your credit and debit card payments are processed by third party payment providers using their own secure online payment facilities. EP never store your card details on the EP website or transmit your card details over the internet as they are entered directly into the third party payment provider. This is a secure payment facility which is only active during the checkout process.

Access to Data: Customers have certain rights under the Data Protection Act 1998. For example, the right to be told what personal information EP holds on its database. If you wish to use that right, you should write to us at:

Enterprise Products The Forge, West Street, Stamford, Lincs, PE9 2PN. By using this website you accept the terms of this Privacy Statement, the Copyright Statement and the Terms and Conditions on this website.